Halfords Retail
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Asked for top end service, but service was so poor
I took my bike in for a top end service. Received it the next day and it just looked like the bike was sprayed with lacquer 🤬 The service should have been a complete strip down, deep clean, lubed and new cables fitted ready for a very long bike ride. When it came back, the chain was still oily black, hubs were still creaking and the gears now skipped. Took it back in, pointed out my observations and it then went through another top end service. This time the drivetrain had been removed and deep cleaned and a new chain fitted but I noticed a few more problems which would have damaged me or my bike if I hadn’t noticed them The new shimano chain can only be fitted one way - it was on the wrong way round The tyres have a maximum tyre pressure - they were inflated far too high The chain was bending over the front derailleur when in lowest gear Very very poor service, especially since I paid a premium rate and will not be going back ever