Thornley Groves Estate Agents
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Avoid at all costs
Everyone I know who has been a tenant in a Thornley Groves property has had a bad experience and talks about how they are not fit to be letting agents. Thornley Groves have consistently been bad estate agents. Through my 5 years of living in a Thornley Groves property their staff struggled with basic processes such as writing tenancy agreements in a timely period, communicating with the landlord and giving notice about the end of the tenancy. They intimidated my former flatmate into leaving the property. Every time we interacted with them, they have somehow made mistakes that have left us angry and often out a significant amount of money and or time. I don't know if staff are well intentioned but lack training. Their staff are hard to reach, and are very rude if you can reach them. Repeat experiences of them shouting at customers in the office.