Hazelton's Canada
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Misleading Shipping Promises and Poor Customer Service
I placed an order with Hazelton's on Saturday for a Christmas delivery, as their website claimed orders placed before 2 PM would be shipped the same day. The site also required me to select a delivery date—December 23—which gave the impression it would be honored. I even paid for two-business-day shipping to ensure timely delivery. However, the tracking link provided didn’t work, and when I contacted customer service, I was told the order was only being prepared today (several days later) and might ship on December 23 or 24, leaving no guarantee it would arrive on time. To make matters worse, the customer service representative was unprofessional—answering the call with chewing noises and barking dogs in the background. She repeatedly stated what she "could not do" and offered no solutions or alternatives to resolve the issue. Hazelton's misleading shipping policies and poor customer service are unacceptable, and their failure to uphold their stated values of "People, Service, Quality, and Innovation" is glaring. I will not order from them again and strongly recommend others avoid this company.