PANZERA Watches
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Do not buy from this company!
I ordered a Panzera 45G at the beginning of February. The watch was priced on the Panzera website at around £350, however when the transaction went through, I was charged around an extra £70 UK tax as the watch comes from Australia. Despite the website saying available in 6 weeks, the watch didn’t arrive until early May. When it did eventually arrive, the movement was faulty and it stopped working after a couple of days despite a good manual wind and a couple of days in my watch winder. No problem, I thought, I’ll return it, given that there is a 30 day money back guarantee. I sent the watch back and having had communication with Bernadette at Panzera, I got my money back. However I did not get the £70 tax back. This is apparently down to me to claim back from HMRC! I could understand, if I’d paid the tax separately to the UK government, but I didn’t! The tax was added at the time of purchase and paid in a single transaction to Panzera! I now have no watch and I’m £70 out of pocket for my efforts. As a bit of a watch collector, I thought I’d take a punt and support a micro brand. Never again, I just feel robbed!