Warner Leisure Hotels
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Nice old Stately Hall - poor maintenance, service and management
This was our 1st stay with Warners. At Thoresby Hall. - beautiful Hall, fabulous grounds & estate - reasonable food for a 4* hotel - decent entertainment - but, overall not good - the welcome in reception was poor - despite having a Signature room in the New Buildings it looked tired. The guttering in the entire block leaked - service was very poor. Too few staff, all over worked, in experienced and badly managed - parts of the building looked tatty, in need if maintenance/renovation. Ripped & worn carpets in some areas. Some carpets held together with duct tape. Badly stained and marked sofas/chairs and soft furnishings. Some curtains on old hall ripped and worn - the Bistro restaurant in the evening was badly lit, cold and characterless; odd for such a beautiful room. Needs table lights and more style = we had a relaxing week because of the grounds & space. But not a good experience for reasons given = Warners needs to stop buying new expensive hotels and renovate the established ones. And get them properly staffed = we just cancelled our second, and last Warners break 😞