AXA Travel Insurance UK
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Appalling Handling of a Bereavement…
Appalling Handling of a Bereavement Claim I had to cancel my trip due to the sudden death of my partner and submitted my claim on 8th July with all required documents. Since then, I’ve been given two separate confirmations that payment would be made within set timeframes — both of which passed with nothing paid. To make matters worse, my deceased partner was repeatedly referred to as a “third party,” and I was even asked if his cause of death (sudden cardiac arrest) was present at the time of booking. At a time of grief, this was not only insensitive but deeply offensive. Instead of compassion, I’ve faced delays, broken promises, and shifting excuses. The service has been cold, unhelpful, and entirely lacking empathy. No one should be treated like this when dealing with a bereavement claim. Truly disgraceful service