Browns Fashion
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Missing refund for weeks and no customer support response
I've been shopping at Browns for years with absolutely no issues, in fact it was one of my favorite places to shop! However, my most recent order has been nothing but a debacle. I've been emailing for over 3 weeks regarding a missing refund and in that time I received only a single reply stating that the refund had been issued. However, only a partial refund showed up on my credit card statement. I have sent email after email trying to resolve yet no assistance has been received. Browns customer service used to be reliable and quick, unfortunately that is no longer the case. I am no longer comfortable shopping with Browns due to the missing refund and completely absent customer support. It has already taken up far too much time and energy and I will now have to take the matter up with my credit card company.