Johann

Apr 8, 2025

issue withdrawal

I had been quite happy with Robocash since I started investing with them a year ago. However, I recently noticed a significant drop in the number of available loans, which resulted in a considerable portion of my portfolio remaining uninvested. To avoid having idle funds, I decided to withdraw the unused money and invest it on another platform. The withdrawal process was clearly explained by customer support, and the funds arrived within three business days. However, I was surprised to see that my bank deducted specific fees—amounting to around 4%—because the transfer originated from a non-EU bank account. This was unexpected, especially since deposits are made to a Robocash account in the Netherlands and the company itself is based in Croatia, both within the EU. I contacted customer support for clarification. While they acknowledged the issue and offered an apology, I received no goodwill gesture or reimbursement for the unexpected fees, despite multiple requests. Unfortunately, this left me disappointed, as the situation was out of my control and could have been avoided with proper communication.