Intelligent Insurance
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I will never use this insurer anymore
I have purchased my insurance on Friday, 8th Aug and realise after purchasing the insurance that they have clauses that make insurance useless (e.g. do not cover flood). I then go with Aviva which makes more sense on their coverage and try to cancel it on the same day. However, their customer service closed on Friday evening (you can buy online but cant cancel online) and closed over the weekend. So I eventually managed to reach out on Monday, and they charged me arrangement fee of £50, which according to them its in T&C. I cant believe such arrangement can be allowed in UK, as the insurance has not even been started (its due to start on 30 Aug) and I cancel it practically on the next working day. Their prices are not great (their cheapest cant even beat aviva which is expensive), terms awful (showing their intention to take profit as much as possible, i wonder how challenging it would be when i need to make a claim). They forget that insurance is a trust business. I will never ever purchase from them anymore.