Lyca Mobile NL
View company profile →
Debt to Lycamobile
Dear Lycamobile, I am writing to express my concern regarding the following issue. On 03.01.25, I reported that my eSIM with the number +31684052562 could not be activated despite following your instructions. I also called Customer Services and was unable to resolve the issue. This meant I could not make any calls, send texts, or use mobile data. Therefore, the abonnement with this eSim was never activated, because I never got the necessary services. For this reason, I was using my old number from Lycamobile with physical sim card that is prepaid +31685884908. Recently I got an email from company Cannock, that I owe 401.05 euros to Lycamobile. I didn’t get emails from official Lycamobile email address with this bill. I also didn’t receive warnings from Lycamobile about this debt. I suppose that the issue might be in the situation with the abonnement discussed above. I’m looking forward to get an answer from you. Thank you in advance for attention. Yours faithfully, Anastasia Ivanov