Circle Health Group
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Appointments cancelled, twice in two weeks.
For the second time in 2 weeks, I had a late Saturday morning appointment with Mr Mohammad Ali Omar at Bishops Wood Hospital Rickmansworth cancelled at short notice. If the consultant doesn't want to work Saturday morning, why am I offered appointments only to have them cancelled? Today 24/07/27 I got an email telling me my 12.10 appointment for the 25th (tomorrow) had been cancelled and rescheduled at 23 hours notice BY EMAIL, and my appointment had been changed to 9.30am even after I told Mr Omar's secretary I couldn't guarantee to get there before 11am because of the travelling I had to do. (Around the M25.) Made no difference. I will be making a formal complaint to my NHS service provider and be asking to be sent to a different hospital. So much for private healthcare. Update: I had already been told, during a previous conversation, that although the "morning" appointment system included the two offers of 12.10pm appointments, with these appointments being confirmed in writing, the consultant was unwilling to wait for me, having no appointments after 9 (first appointment) or 10.10 (second appointment). If I couldn't attend at times to suit the consultant, my CONFIRMED appointments would be cancelled, and they were. I got a direct phone call in the afternoon of the 24th from the hospital. "Apparently" (i) the physician had to leave early today to attend what must have been an unplanned NHS workload/session in the afternoon, as his surgery seems to offer appointments until lunchtime on the dates I had been offered. Also (ii) having reviewed my case notes, an FRCS qualified Urologist with 20 years experience working in London hospitals, has decided he doesn't have suitable skills to diagnose and treat my condition. The hospital has offered a different consultant, and my (so far) slightly over 3 week wait to see a consultant, has been extended by another two weeks. Hopefully, should my condition involve a tumour, an almost 6 week delay (assuming there isn't a 3rd cancellation) doesn't adversely affect my prognosis.