Trafalgar Travel
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Avoid Trafalgar’s Splendors of Japan with Hiroshima Tour & Terrible Experience with Trafalgar's Guest Services
I strongly advise against booking Trafalgar’s Splendors of Japan with Hiroshima tour. While our guide was professional, they spoke to us like we were children, which quickly became condescending and frustrating. The itinerary was poorly planned, with way too much time spent on the bus and not nearly enough time at the actual attractions. Despite the sweltering heat, there were no adjustments made to accommodate the weather, leaving us uncomfortable and exhausted. The hotels were outdated, and no precautions were taken to ensure guests' health, which was especially concerning during a group tour. The experience felt far too touristy and staged rather than authentic, making it a huge letdown for anyone hoping to truly experience Japan. Group meals were also disappointing—unimaginative and lacking local flair. Considering the price, this tour is not worth it. Between the rushed schedule, uninspired itinerary, and lack of concern for guests' comfort and health, it was a major disappointment. I would recommend looking elsewhere if you want a meaningful, well-organized trip to Japan. Additionally, our experience with Trafalgar’s Guest Services was extremely disappointing. We contacted them during our tour with urgent concerns, and it took days for them to respond. When they finally did, their answer was dismissive—they told us we’d have to wait until after the trip for any resolution. This left us feeling helpless and unheard while still on the tour. After the trip, we reached out again hoping for some accountability, but instead received a detailed response that completely brushed off all of our concerns. They offered no remedy or compensation for the issues we raised, despite how much we paid for the tour. It was clear that they were not interested in making things right. We expected better service from a company like Trafalgar, and this experience left us frustrated and dissatisfied. I would not recommend relying on their guest services for any meaningful support.