Jetson Electric
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Mary Pandan was a huge help
Picked up a hoverboard on clearance at Walmart. After charging it up for the recommended time and attempting the recommended steps, it appeared that the battery was likely the issue. Contacted their customer support and, after sending them the necessary information, they were able to process my warranty claim within the same day. The support agent (Mary Pandan) was a huge help throughout the process, answering all my questions. At first they said a replacement wouldn't be possible since the specific color was out of stock but when I asked about getting a replacement in a different color they said that would be possible. They said they'd send it out in the next 48 hours so as long as it gets sent out, I see no reason not to do business with them in the future.