Intensive Courses Driving School
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Unprofessional instructors and lazy attitude from company
My experience with this company was terrible. Two instructors, one nice but unreliable one who was just an outright sexist. Shocked to see these attitudes towards women are still deemed acceptable to be honest. Their instructors were really unprofessional. My first instructor from the organisation was a really nice man who was just totally unreliable, in one week he showed up an hour late and then missed the other two lessons and didnt answer his phone to let me know he would be missing the lessons. A real shame but sadly with the time I was taking off work I couldnt afford to be messed around like that. I contacted the office to let them know and their response made me feel like I was being unreasonable for wanting some consistency, Noel went from beig super chirpy to being quite rude and blunt. Their response to my requests for a new instructor was for me to contact the instructor and ask for a refund and then they would find me another instructor. I asked if they could find me someone who could do times that were convenient to me and they told me that they wouldnt be able to accommodate that, I would have to arrange that with the instructor. I waited two weeks to start with my new instructor, who at first seemed great. He emailed me and was well organised, up until our first lesson I was very hopeful. Then the problems started, sentences like "You're a typical woman arent you, you just do whatever you want dont you" and "come on dear get moving". He was often calling me dear in a very patronising way, this was not the ideal learning environment for me at all. What also became apparent during the lessons was that he was often confusing me with someone else, assuming he had covered bits of information that he had never taught me, including on the day of my test when he said "now you remember what under the bonnet looks like" something we had never covered before. My test was on the friday, he only mentioned the content of the test on the Monday, luckily I had already been revising the show me tell me questions because when he told me about them on the monday I would have been very far behind. The last straw was during our last lesson where he unwrapped a sweet and threw the wrapper out of the window. Who does that?!?! I was also quite shocked when he told me that intensive lessons dont really work and it was better to learn over a longer period of time. I went to intensive courses hoping to have an instructor who could pass me quickly and got someone who didnt even believe in the ethos of the company I went with. I spent over £700 with this company and massively regret it. I learnt more from my dad taking me out than my instructor, even the content of the test my dad seemed to have revised more information on and had more pointers for me than my instuctor. This company is a churn and burn. I would avoid.
