Turner & George

I’ve used this company for sometime now and their meat is the best. I regularly order a larder trimmed beef fillet and pack of chicken and it is always superb. Abi, in customer services, was efficient and very helpful with a delivery issue that I had. I would not buy my meat from anywhere else.

THE best place to buy brisket (not rolled) in the UK, ordered several times now and always been exceptional quality. Just put in another order for point end and diced pork for the Kamado, can't wait!

ordered meat on Wednesday arrived Saturday morning and I cannot fault the meat that was delivered exactly what I wanted, packed perfectly with the frozen reusable freeze bags. will keep using this supplier for my next brisket smoking session

I’ve been using this company for a number of years. The quality of the meat is always good and when I’ve asked for things to be packed in a different way they have done so. I can particularly recommend the porterhouse, the iberico pluma, ribs and bacon. Delicious

I bought some meats from here and the delivery company messed up and did not deliver in time. Turner & George went above and beyond to make sure i received everything I ordered and also gave me a complete refund. The customer service of this company is top notch. The meat is also very good quality. I have had Beef, Pork and Lamb, all were delicious

I have to say, I always LOVED the quality of products from this butchers. But what really made me come on here was the customer service I received when a mistake was made by the delivery company on some products I had bought online. The staff couldn't have been more helpful. They now have themselves a regular customer and promoter. Highly recommend.

I’ve ordered from T&G on multiple occasions now, and it’s been a fantastic experience every time. Easy to order, delivered on time, well packaged and the meat is delicious. We’ve had burgers, sausages, ribs and steak, along with the marinade and rub - goes down a treat!

Edit: I sent an email of complaint into the company on Sunday May 12th. They replied today, the 13th and dealt with my issues in a professional and courteous manner and I therefore acknowledge their attempts to rectify the situation, so I withdraw my review.

Tuner and hooch claim to antibiotic free meat its a lie all free range meat are inject with antibiotics just cant leave the farm till the antibiotics are clear so people pay through the pocket for false meat pl check for urselfs to see im telling the truth

Absolutely shocking IT system. Cancelled my account after being a regular customer for a few years, then their system could not reopen it even though they said it had. Finally they do not even bother to reply to numerous emails. Rude beyond belief. But then I am only one customer who has spent a lot of money with them.

I Ordered a brisket point based on the picture they had on their website but was disappointed to receive the meat with a a big chunk of flat.the brisket itself was of poor quality. I should have taken better note of critical reviews here.

Consistently screwing up deliveries since they moved to the new system/website in late 2022. And it's not the DPD courier, that are excellent. It's T&G. Won't be using them again.

Cancelled Christmas orders outside London with about a week's notice, and offered a 10% voucher to ruin a future event as a make up. Completely blasé about it as well, I appreciate there are strikes but better planning through couriers would certainly have helped deal with this better, as would a better approach to customer service. Customers now left with no option but the supermarket. Shop local, avoid these charlatans. If you're in London may be worth a try, we've been pleased with the product on previous orders, but even if I lived next door I wouldn't order from these guys again after this. If you're going to offer a country wide premium priced experience, try and get the basics right, and try and get someone half decent to run your comms and customer service dept. These guys aren't capable of doing what they claim to do.

I have order 120 and it arranges delivery on sat morning but wait until afternoon it have not arrive and even I call or email no one reply cs service really bad and I am afraid that they my order is disappear .....shame of that

I know these sort of reviews on websites are always filled with glowing reviews, but this was genuinely the Mose delicious steak I have ever eaten, enhanced by the excellent spice rub it came with. I don’t eat much beef because supermarket steak I find a bit disappointing. Hence when I have it I will push the boat out. Will I order again? I already have.

I have ordered from these guys online and payment has been made, but I didn't get a confirmation email after, I tried calling for the last few days, most of the time is unanswered, when it was finally answered I was told the online team would give me a call straight away. No call and then I send you guys an email no reply. If you are not going to run your business properly just don't do it then. I would expect to get a refund back!!! I called again the next day, the person that answered said nothing he can do, no refund, no call back after he promise the day before and hang up on me, also said see what you can do about it.

I have had the worst experience with their mail order department. I had a £100 gift voucher and used it to try and place an order. As the order was over £100 I had to submit my credit card for the difference. They took full payment on my credit card, have not responded to emails and now you can't even call them. Absolutely non-existant customer service. I don't care how good a product is (and it is!) if the company is incapable, or worse, ignores issue. I am so frustrated by this and the complete lack of response or interest from them. Posting here is my last resort as no other tried method of communication has been succesful at any level.

Great tasting meat! Top quality produce!

***Update*** Following another email to T&G containing an ultimatum that they resolve the issue or I would contact my card provider, T&G finally responded with a refund for the missing item and an apology. Problem solved - for now. I am happy enough with their product that I have given them another chance with a second order to see if they can live up to their promise to do better. ********************** I recently ordered multiple items from Turner and George, specified and paid for the delivery slot, all very smooth and easy. Email and text confirmations, plus great communications sent out with delivery details and updates. Day of delivery, and right on schedule, box of meat arrived, with the courier following the delivery instructions perfectly. So far so good. Opened the box, to find still frozen ice packs, perfectly chilled and packaged meat. EXCEPT, only 2 items of the 3 i ordered were there. The packing note showed three had been packed, but all packaging was untampered with, and there didn't look to be room in the box for the additional cut. Mistakes happen, I emailed a query asking how they intended to fix the problem. The answer is apparently to ignore the email. And the follow up email. Nor do they answer their phone. This is very frustrating as the meat (1 so far) was excellent quality and perfect for my requirements. I've tried other butchers, online and high street and have not yet found better. So please T&G, answer your compaints and put things right.

Further to my recent review I am now in a position to say that, following being contacted by telephone by "Danny" of their marketing department I have now received the rest of my order and if the lamb is as good as the beef was I am sure I will shop with them again. All I would add is that everything could have happened just as it had if only they had put a note or some communication in to say the rest of my order would follow none of this would have happened. Maybe a lesson learned for them as I am sure, given the quality of their product, they do not deserve any bad reviews on their customer care. I will order from them again and trust all will go well. Many thanks to Dan for his follow up and sorting the problem and for checking in to see if it had been sorted today. Mrs Langham, Boston, Lincolnshire