My Cruises
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Bucket list to horror!
Bucket list to horror! Our first trip to Europe, ticking off a lot of our bucket list locations. Amazing and prompt to get you booked. Then delays on phone to get info out prior to holiday, emergency line reverts back to standard out of hours message whilst overseas when needing to talk about travel links that had been cancelled, no response to phone or emails… sent us to a wrong hotel, left off package inclusions on cruise, some hotel locations unsafe and undesirable. Customer service on return only accepts the hotel error. Please be careful when booking with MyCruises and ALWAYS make sure you have travel insurance and extra funds available for flights/taxis/hotels that you will need to rebook!!! The Cruise itself was amazing so book direct..or arrange your own package through a good travel agency. Happy Travels! Yes after months of communication with several my cruise staff - as it’s always a new person to respond. Their solution - a $250 credit in a future cruise……now why would someone want to book through this company and deal with it all again? These reviews show that this is definitely not a once off!!