Warner Leisure Hotels
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Gunton Hall Unclean Accommodation
While I would rate the staff a full 5 stars for their friendliness and helpfulness, and the food variety and quality a solid 4 out of 5, the cleanliness of the accommodation was extremely disappointing—worthy of 0 stars. We had booked a four-night stay (Monday to Friday), but ended up leaving on Thursday morning after breakfast due to the condition of our room. Upon arrival, I had to go out and purchase cleaning supplies—bleach, sponges, scourers, and dusters—just to make the bathroom bearable. The shower tray still had hairs from the previous occupants, and it appeared the floor had only been given a cursory sweep. Carpets had visible buildup of dust, hairs, and dirt, and the sofa was stained, which was quite off-putting. I didn’t mind the dated furniture—that’s understandable for the hotel’s typical older demographic—but I did expect a much higher standard of cleanliness. Given the audience they cater to, hygiene should be a top priority. Unfortunately, that was not our experience.