Jo-Ann Stores
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Joann fabrics is a thief
I wish I had read these reviews before I placed an order. They have the worst customer service I’ve ever experienced. I ordered fabrics to make masks for hospitals as a donation. I paid for express shipping because I’m on a tight deadline. After I placed my order with express shipping I received a confirmation email saying that my order will be delayed. I was able to get fabric locally by ordering over the phone and picking it up. I emailed customer service within 24 hours asking them to cancel my order since it will be delayed even though I paid for the most expensive and fastest shipping. Virginia from customer service replied saying that she can’t cancel the order but I can ship it back to them for a refund. There’s no logic behind this. Why waste time on both sides and not cancel the order before it is processed? I’ve asked her twice to cancel my order but she insists to ship it and make me go to the post office to ship it back to them during a pandemic. This is not a good business. I’m not even sure I’ll ever get a refund since so many other customers have not received a refund. Nobody should buy anything from them.