Lloyds Bank Insurance
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No longer any customer service
I have been a customer since 1979. Customer service had always been great and friendly. However, since the bank 'refurbishment' over the summer there has been a distinct lack of customer service. I am now directed to the new deposit machines to pay in cash rather than pay over the counter like I used to. I looked to complain to the new manager who laughed about my complaint and said that most people had positive comments on the machines. Problem with the Stafford branch machines: 1) there are only two of them for any deposits 2) they take a long while to reset after each transaction. I could have paid my money into the counter while I am waiting this long. 3) they will only accept 50 notes, so you have to make several transctions if you want to pay in a lot of money (notes only, you cant deposit any coins). Had to go to the counter then as the machine rejected the notes. Was then told that you can pay over 50 notes over the counter. All in all, took longer to pay by machine than it did over the counter. Now looking to change my bank.