AXA Travel Insurance UK
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TRAVEL INSURANCE - AVOID! RED FLAGS AT EVERY TURN.
AXA travel insurance - DO NOT BUY IT, ESPECIALLY THROUGH A THIRD PARTY (i.e TUI etc). I purchased AXA travel insurance as a one off holiday add-on. Unfortunately, the holiday had to be cancelled due to sudden illness and a claim had to be made. AXA denied all knowledge of our insurance and after some lengthy investigations, we found enough ‘evidence’ to prove to them we were in fact insured for the trip and had all the documents needed. We have been strung along for weeks, provided everything we have been asked for (and more!) and it’s always delays delays delays. Emails go unanswered and phone calls are met with cold, unempathetic, bored employees. I recently called and was told “the claim is marked as resolved, you will receive your settlement letter soon and funds shortly after” Lo and behold… NOTHING! No further correspondence despite numerous emails from myself. They ask for the same information over and over. It’s like nothing gets logged properly. To add salt to the wounds, I have now been asked for further DUPLICATE information! I am beyond frustrated and stressed. Thousands of pounds, left in limbo with no answers and completely unhelpful staff. Next stop, financial ombudsman. I will never take an insurance product from this company again.