RoadRunner Auto Transport
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The worst Experience and Lies and Rude Customer Service
Our vehicle was picked up on November 18, 2024, marking the start of what turned out to be one of the most frustrating and disappointing service experiences we’ve ever encountered. While the booking process initially gave us a positive impression, with the agent being polite and helpful, everything went downhill from there. The customer service team’s behavior was appalling. On multiple occasions, they were outright rude to us during phone conversations, and more than once, they hung up mid-call, leaving us without answers to our concerns. Adding to the frustration, they repeatedly misled us, insisting that the vehicle was picked up on November 21, 2024, when we knew it had already been taken on November 18. This level of dishonesty was not only unprofessional but entirely unacceptable. To make matters worse, no one informed us about significant delays caused by the truck breaking down, nor that a different carrier had to be assigned to complete the delivery. This critical change in plans was never communicated to us, leaving us completely uninformed and powerless to make any adjustments or inquiries. Despite assurances of live updates, there were none, forcing us to repeatedly chase information that should have been provided proactively. The vehicle was originally scheduled to arrive on Friday, November 22, 2024, but instead, it did not reach us until late Sunday, November 24, 2024. When the new driver finally delivered the car, he revealed that he had only picked it up on November 22, confirming our growing suspicion that the timeline provided by the company was riddled with lies. The fact that the driver managed to transport the vehicle in just two days directly contradicted the earlier falsehoods we had been told about the pick-up and delivery schedule. This entire ordeal was marked by consistent dishonesty, a complete lack of professionalism, and a shocking disregard for basic customer service standards. We were lied to, ignored, and disrespected at every step of the process. What began as a routine service quickly turned into a nightmare of frustration and miscommunication. We would never recommend this company to anyone, including our family and friends. The experience was so atrocious that we feel compelled to warn others to avoid this service at all costs. It was an absolutely unacceptable and disheartening experience that no customer should ever have to endure.