María Piqueras

Aug 30, 2023

I wish there was a way in which I could…

I wish there was a way in which I could give less than a star. If you appreciate your money, time and mental health do not–under any circumstance–get in touch with urban evolution. My partner and I have been trying to rent a studio in Wholestone Square since the second week of July when we started exchanging emails with agent Torren Hevingham, whose lack of empathy and humanity should be highlighted. We provided them with immediate replies when Torren would reply every three days if we were lucky. We managed to pass the referencing with The RightMove and we secured our studio by paying for this fee. Torren would be promising she would send our contract on the following day: this never happened. At first she told us that we could start living in the studio on the 20th of August. Then, two days before, she told us that we had to move in on the 24th August –of course she left us homeless and having to find a temporal place in the meantime– on 23th of August she promised us she would give us the keys of the studio on Friday 25th. This never happened. She left us all weekend and bank holiday without a place to stay. Today, it is the 30th of August and we have not received a reply on her part not on the part of urbanevolution's instagram, where I was left on read. It is safe to say at this point that this company is a scam. My partner went three times to their headquarters: no one was there. We tried to find a phone number (even asked the right move for this), there is no phone number. The level of anxiety and uncertainty this company has caused will never be compensated, not to mention the playing around and their Machiavellian scheme to rip off not only me but loads of people who are speaking against them on their instagram. There is nothing I can do other than write this review in case it helps more people and I prevent them from doing business with this ghost, inhumane and absolute joke of a company.