Intrepid Travel
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Forever lost a customer before even going on the trip!
I had booked my first trip ever with Intrepid Travel to Morocco leaving in September. Needless to say, I will not be travelling with them in the future after the way their customer service has "handled" cancelled bookings. The original booking conditions (that also remained in place at the time I had paid in full) state that if a trip is cancelled by Intrepid Travel, the customer has an option to receive a FULL refund. I have been sending emails, chatting on their website, and filling out their feedback forms for THREE weeks now and have gotten NOWHERE. All I receive is cut/paste replies, instructions to email such and such email, instructions to fill out such and such form and "to be patient as they handle high volumes of calls and emails". In one email, they even told me that most customers are happy with the 110% voucher that has been auto applied to everyone's bookings, and that I have two years to use it! Well guess what? COVID-19 is resulting in me losing my job. Does a trip to Morocco or anywhere else sound like something a jobless person is going to do? I would MUCH rather have MY money back! I cannot believe Intrepid Travel is handling things like this, and I will never be booking with them again.