Beercocks Estate Agents
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Really disappointed
Really disappointed with my experience, I found my dream house, put an offer in but unfortunately the seller went with a higher offer. I got a call a couple or so weeks later from the estate agent who shared the property may be going back on market unless my offer still stood, I was so excited as this was my dream house, I shared that my offer still stands. I then got an email from Beercocks congratulating me, my offer had been accepted and requesting documents as soon as possible, I sent these documents by the end of the day and contacted my solicitor to share the good news and finished my mortgage deal. I then get a call within the next 2 days telling me there may be a problem with the seller and they would get back to me as soon as they could. A couple of days after that the estate agent called me to share that the buyer is now waiting on the original buyers to resolve their issue. Its been nearly 3 weeks and still no update from estate agent. To have them contact me, raise my hopes, accept my offer, I send everything they want, then leave me like this for nearly 3 weeks with no update on what is going on. I think that is poor customer service and think it is rather cruel leaving people in limbo like this. On reflection, I know it is not the estate agent fault that the seller is playing with peoples lives like this but I feel it is not right to formally accept a persons offer, professionals are instructed to act, begin searches etc then your just cast aside by the seller, tighter more fairer rules on this need to be implemented.