Hazelton's Canada
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Terrible experience
This is the 3rd time I have written a review, but I have not been able to find the previous 2 had been posted. My original order was delivered damaged. I attempted to call Hazeltons but was unable to reach anyone. I tried the online chat, but had not response. Finally I emailed customer service. I received a response the next day and was told my order would be reshipped. The site advertises next day delivery; however, neither the original or replacement arrived next day. The replacement was received after a week, and it was also broken. I contacted customer service again via email and was told I could either reship or get a store credit. I said I wanted a refund, and would never order from this company again. I was told a refund was not possible. I have contacted my credit card company and placed a dispute. I have never dealt with such a frustrating company. And I am embarrassed that the recipient was involved in this mess.