Poor advice and service
I hve got to say i am extremely disappointed with the service at Halfords in Bilston. I went for a regular check on my Carrera Vengance at the end of May i was advised that the chain and cassette would require to be changed 1-2 months. Having been advised this i later returned to the store to purchase a new chain and caseette (i made this purchase having been advised of the particular items to order by an employee) i then went to a second retailer to get the work done as they had quoted £30 as opposed to Halfords £95 gold service charge. When the work was about to commence i was advised by the technician that Halfords had sold me an incorrect part and it would not fit my bike, this incurred a further cost of £25 i was also told that the work was not as immediately needed as Halfords had claimed. I returned to Bilston Halfords this afternoon to attempt to get a refund and despite relaying the issue i had i was told several times that the time of a cash refund had elapsed and was just offered a gift card. I believe this is extremely poor service as i had taken Halfords advice in good faith!!