Boost Mobile
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Scammed by Boost
I purchased a phone paying full price to recieve the free 1 year of service deal for my daughter. The phone stopped working after 32 days of use. It was not dropped or physcially damaged. It just stopped turning on even after leaving it on the charger for days. I had not purchased the insurance. I tried to call customer service but they wouldn't help because I couldn't provide the passcode for verification they kept texting to the phone that won't turn on. Tried going to the boost store, they couldn't help either but recommended I buy a better boost compatible phone. Bit the bullet and bought a new phone and then realized 1 month later boost was charging for service now. Customer service told me that the free 1 year service is only for the original phone I purchased and not the new one. The original phone has to be active. I told them the original phone doesn't work! Basically still no resolution from boost. I wasted about $500 buying 2 phones and only got 1 free month of service and paid for 2. They won't even unlock this new phone for me. I canceled my plan with them and will never return. Boost is a scam company with no integrity. Never again.