Ozzi Home
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Don't waste your time on this cheap and ineffective product
Ozzi Home is claiming that this is a false review so I feel it's important for me to edit my review to detail the steps that Ozzi Home forced me to go through to secure a refund so that others know what to expect when dealing with Ozzi Home. 7/14 - I order 4 MozzGuards on ozzihome.com. My order number is 20727. FWIW I see that ozzihome.com is now defunct and their new website is shopozzihome.com. They also appear to go by trymozzguard.com, and some others. Their website claims satisfaction guaranteed or my money back within 60 days. Nowhere in their money back guaranteed statement does it say that the products may not be used in any way (how else would you test it?), which is only revealed in the process of trying to secure a refund. I have screenshotted the specific statement on their site in case I need it later. 7/25 - I send a response to my order confirmation requesting a refund. 7/26 - Glee responds detailing steps to ensure the product works. 7/30 - I give those a try and then respond to Glee asking them to get me started with the return process. 8/1 - Glee responds asking if I'll accept a 30% refund. I reply same day saying no. I follow up twice, on 8/2 and 8/3, asking for an update. 8/4 - I receive a reply from Glee asking if I'll accept a 50% refund, and to incentivize me to accept, they warn that if I decide to return the products, the warehouse may not accept them if they get damaged in transit. I respond same day asking Glee to get me started with my refund. Glee responds with instructions to return the products, but importantly, does not provide an RMA form. I respond asking "How do you account for the damage to the boxes that happened in original shipping to me?" 8/6 - Glee responds asking for photos of the damage. I respond saying I'm traveling and will send a photo as soon as I return. Glee says he'll be on the lookout. 8/8 - I send the photo evidence. 8/9 - I follow up with "I’m ready to file a credit card dispute if you cannot respond to me in a more timely manner. It’s been 2 weeks since I first asked for a return." 8/10 - I receive a reply from Glee stating "Regarding the damage to the boxes, I'm glad to inform you that we've reported this issue to our team for further investigation. In order to proceed with your return, kindly send back the items to the address provided. To streamline the return process, I have attached the RMA (Return Merchandise Authorization) form to this email." Mind you, they have only now attached the RMA, and I read on their website that they do not accept returns without it. If I had returned the products earlier, they would have been rejected for not including an RMA form, which Glee never provided me until now. At this point I am so fed up with the back and forth that I write this review. Also, I want assurance that if I pay $20 to ship the products back, my return will be accepted. I write back to Glee: "Since your return language specifically states that the items cannot be damaged in any way, I want to make sure that if I pay for shipping to return the boxes I will actually receive a full refund as the damage was your fault to begin with for not packaging the items in a box. Can you confirm that?" I also write to Vina, who responded to my Trustpilot review. That email apparently gets forwarded to Glee, so I'm stuck in the same place. So ready to be done, I ship the package out and send Glee my USPS tracking number. 8/14 - I receive a response from Glee stating they don't know when I'll get a refund because "we process returns in batches, which means that we wait for other returns before initiating the process." I respond back with "How often do you process returns in batches? Once a week?" 8/21 - I get an email from Glee saying "Thank you for reaching out. I wanted to confirm that your returned order was tracked as delivered on August 14, 2023. I'm pleased to inform you that our team has already initiated the quality-checking process for the returned items." I get a follow up email saying "We have good news to share! Your refund for order 20727 has been processed by our accounting team. It may take 5-10 business days for the refund to reflect in your account, depending on your financial institution." I finally receive my full refund, and have now sunk a month into this process.