Angila Baxter

Nov 1, 2020

We hire a Ford voyager for a weekend…

Edited: eventually got a refund for day lost that was most appreciated this was resolved very promptly after I contacted them again. We hire a Ford voyager for a weekend away visit family. Van was a good size for use and our 2 labs, it was good on fuel good size for parking, a bit of a faf getting bed down but one organised it was fine very comfortable we slept in it for 4 nights then it was time to go home. That's when we had issues the last hour of our journey we ended up with a bubbled tyre we were stuck on a busy motorway so decided to move van to a safer spot which ended up a mile away. Unable to change the tyre due to the tyre iron missing they called a recovery who took over an hour to get to us also couldn't help as they needed the tyre iron as it had a lock nut fitting on the end. So we ended up waiting on the big recovery truck to take us home so 5 1/2 hours later we got home. Company phoned at 8.30 to see if we got home okay and tyre got changed, explained no tyre iron, we started to think we were crazy they send us change tyre videos which wasn't for our model of van as well as having to look numerous times for the tyre iron. They then said they would sort something with our local depo never herd for a few hours so gave them a call back only to find nothing wax being done so new guy a eventually got it organised and 5 hours later someone turned up with appropriate tools and took it away. Was advice I would get days refund due to unable to use van but hay ho nothing, not even an email of any sort from them very poor costomer service,