Ashley

Sep 29, 2021

Unsatisfactory

We recently tried to apply with this company twice. Before even applying I reached out in several ways, except for phone because they would not answer, to make sure our income would qualify. We’re a unique case, so I have been very thorough with companies to make sure we are not wasting our time, their time or our money. After some texts, emails, and chats they informed me that everything I had listed would count and even said I was doing a “great job” making sure I provided everything. First application we submitted because the property said it had no pending applications at that time. We were tired of battling other applicants and were excited to find a place that we would actually have the first shot at. A day or two later we were informed there actually were people who applied ahead of us. So, the site is not accurate when saying there are no other applicants. But they will refund your app fee. After a few days we decided to start pursuing a larger home with some of our family. We apply again, and are immediately rejected because the income they informed me would qualify, actually did not. I tried to explain how it was bizarre to me because I worked with multiple people from their company and this was the first time I heard it wouldn’t qualify. And they don’t explicitly state in their requirements that these forms of income are not accepted, hence why I had to clarify. I even went as far as to ask if there was anything else we could do to help prove sufficient income. My email was ignored. I find all of this extremely unprofessional, I would not have continued to waste my time with this company if I knew this the multiple times I reached out. I understand that different companies have different rules, this is exactly why I wanted to reach out and clarify. Then to just ignore me because I am no longer a prospective tenant is distasteful.