Bad Customer Service and Out of Warranty items being sold by retailers No warning
I am writing to formally address a significant issue regarding my recent purchase of Nike Air Force 1 '07 shoes from Foot Locker. Below are the relevant details of the purchase: • Model Number: 4101086 • UPC: UPC00194499063032 • Style Code: CT2302-100 • Men's Size: 08.0 • 12/14/22 |02/13/23 Issue Overview I had purchased this item vide bill number #P726648908697252659 dated 12/13/2025. Due to winter conditions, I was unable to try on the shoes immediately. However, when I finally attempted to wear them in May 2025, I was dismayed to find that they were excessively cramped at the front, causing considerable discomfort and pain. As a result, the shoes are now beyond wearable for me, rendering my purchase effectively useless. Foot Locker's Response Upon reaching out to FootLocker for assistance, I was informed that returns would be rejected beyond the 45-day window, which would have placed the return deadline February 13, 2025. I was advised to take the matter up with Nike. After consulting with Nike, I learned that these shoes may be classified as "Out of Warranty" products. This information was surprising, as it was not disclosed at the time of purchase, nor is it mentioned on my receipt. Concerns Regarding Disclosure As a reputable retailer, I believe Foot Locker has a responsibility to transparently inform customers when selling products that are out of warranty. The lack of disclosure regarding the warranty status of the product I purchased raises concerns about the integrity of your sales practices. Nike says they have never encounter such an issue at all. The Nike Customer service is not from North America. They are absolute rude and are not educated about the dates mentioned above. They even cannot say what date format it is MM/DD/YY or anything. Very bad experience with them