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They are scammers. Avoid at all costs
Further to my email below, I wanted to update this and advise that I have received a full refund. Thank you Joy for turning this around and honouring the companies reputation, it is appreciated. They are scammers. Charged me for items I never ordered. Requested a refund the next day and they said item was already shipped and they couldn't change it. Have checked and it has never been shipped. They keep apologising and offering a credit to spend more. I am not interested of course. Has been almost a month. Very disappointing. Do not use and save your money.