JD Sports Deutschland
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Please do not buy anything on this…
Please do not buy anything on this branch. December 2024 i was looking for a present for a family member, unfortunately i do not know what shoe or slipper size they are, i had to pick one which i thought would fit. I grab an addidas slides on size 6, i clarified on One of there branch staff if the size doesn't fit can i return it? And until when i could return it coz most likely it would be opened after Christmas "yes, you could return it please keep the receipt and the tag." Also i was informed that i could return it anytime of the year but not over the return period. January 4th i went back to return the slides, exactly on that date they closed for renovation. I tried to ask if i could still return it then they advised i should call there customer service. For months i have been trying to reach them, no one answered, it's directly to an automatic voice mail. I have sent several emails and no once answered until May came and i had the chance to come and get it exhanged. As i went there, i was told it's already over the return date, so I explained what happened because there store renovation and closing isn't my problem at all. And the fact that the store manager didn't even acknowledged that and just told me that the slippers were already also worn. I was really frustrated because to think that it was already on a smaller size who could even wear it since im size 9 myself and the one that supposed to receive it is size 41EU. And none in the household would even fit on the slippers. After that i contacted the customer service escalating my concern thru email. Took them weeks to respond and there is no resolution on there part. The store manager in a liar and do not have any accountability because he just blamed the upper management for the closure and the staff that gave me the wrong information. Which he said he can't do anything about it. That's just so horrible to try resolve a customers concern. HE SHOULD BE FIRED