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GOOD BUT DEBITED RATHER THAN BLOCKED 500 EURO DEPOSIT
Collection and drop off were smooth. Friendly staff and car in very good condition. However, when collecting the car I was told that 500 Euros would be BLOCKED on my card to cover for any potential damage. That is fine as BLOCKING is normal practice. The rental went fine and the car was returned damage-free. It was only when I got back to the UK and checked my card statement that I discovered that they had actually taken the 500 Euros as a debit transaction. It was after a worrying few days that the 500 Euros were credited back onto my card. However I lost out on a small amount of money because of Euro exchange rate fluctuations in the days between the two transactions. I rent cars in Europe lots and it is normal practice to BLOCK Euros for potential damage rather that actually debit them. BLOCKING does not even show on your card when it is unblocked. If they had followed this normal practice I would not have lost money due to currency fluctuations.