Europcar UK
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Beware of Misleading Charges at Europcar Manchester Airport
24, nov update: Followed up and received a canned reply, insisting we have signed the agreement, which is expected. ===== I recently rented a car from Europcar at Manchester Airport through Trip.com. Upon arrival, I was offered a “free upgrade.” Tired after a 19-hour flight and being unfamiliar with the detailed terms, I trusted the salesperson’s assurances and signed the agreement. To my shock, I later discovered I was charged £847, including fees for services and upgrades I was never informed about. These charges were not transparently explained during the transaction. While I acknowledge my signature, I believe this was obtained under misleading circumstances. The salesperson’s failure to disclose critical information left me feeling taken advantage of. I reached out to Trip.com to dispute these charges, but the resolution was unsatisfactory. Despite presenting my case, the charges remain, with no acknowledgment of their lack of transparency. Unfortunately, I am not alone. After my experience, I found several similar complaints about Europcar’s unclear practices, such as: TripAdvisor Review of Europcar Heathrow - 1. “Scam Upgrade from Europcar!!” 2. "Scammed for Extras fees" 3. "Reddit Post on Europcar Issues - Europcar Heathrow Rental Scam" My intent in sharing this review is to warn future customers. If you choose Europcar, I strongly recommend documenting every interaction, asking for detailed explanations of all fees, and carefully reviewing the agreement before signing. Transparency and trust are essential, and unfortunately, my experience with Europcar fell far short of this standard.
