Terry

Reviews by Terry

WA

Warner Leisure Hotels

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Jun 24, 2025

Heythrop Park

My wife and I booked a 3 night stay at Heythrop Park because, after looking at Warners web site, it looked very nice, especially the food menus and restaurants that were supposed to be included in the price. A couple of hours after booking over the phone we tried to reserve the Brasserie 32 restaurant on line because that was the main one that we wanted to go to, and probably had a big influence on the reason we were encouraged to book the stay, but it was fully booked so it appeared that we couldn't dine there at all. So we tried to phone Warners back to find out what was going on but couldn't get to speak to anyone until the following day when we were told we would just have to eat at one of the other dining venues. I complained that the person who we booked through the previous day should have mentioned this to us so we wanted to cancel and receive a refund. Was told that as we had booked less that 24 hours ago they would do this so we are still waiting for it and hope they do so. I think it's terrible that a company can say that something is included in a package like this and then tell us it's not, especially when they must have known at the time of booking. It's no wonder they have so many bad reviews and I can't find any where they have given a reply like a lot of other companies do. I have given them 2 stars because of our experience of this and not knowing what the stay would had been like had we gone ahead with the stay but will never consider booking with them again.

CE

Celebrity Cruises

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Jun 25, 2023

Cruise on Celebrity Reflection

Not as good as our previous cruise with Celebrity. On the last one the attention to detail was excellent, the cabin steward regularly came to check how things were and everything was left really neat and tidy. But now little things like the curtains being left a bit askew and the towels in the bathroom not being hung very tidy detract from this. Although I believe the ship recently had a refit the cabin/stateroom looked a bit worn and tired. We found the cruise advertised through a cruise company as a package with a suite, premium all inclusive drinks package and tips included. The stateroom was very spacious with a balcony and double patio doors and the drinks package allowed us to order whatever we wanted, but I noticed as soon as we walked on board they were trying to promote and upgrade the drinks packages at a discounted price for people who did not have it included. What I found most annoying was that the drinks menu stated at the bottom in very small print that a 20% service charge would be added and it was obvious that they were attempting to try to keep this concealed, but this didn't affect us as we had the drinks package. I felt guilty that I did not leave any tips, we usually do, but as our tips were supposed to be included I didn't. I'm not convinced that all or any of the supposedly prepaid tips are passed onto the staff. Although It was a Mediterranean cruise there were a lot of American guests on board and I felt that at busy times in some of the bars they would get priority because they tip well. As the ship was booked to max capacity it seemed very crowded and it was not possible to get a sun bed in a decent position unless up very early. We only went to the main restaurant one evening for dinner and found things a bit rushed and definitely not up to the standard of our previous Celebrity cruise. Everything else was good though including the speciality restaurants, food in the buffet, shows and everything was well organised. The food was amazing as were the cocktails and martinis