LOT Polish Airlines
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Fly from Cracow with transfer in Warsaw to Amsterdam
I had to fly from Cracow airport to Amsterdam with transfer in Warsaw. Because there were a difficult weather conditions in Cracow and I was concerned that I may miss my transfer in Warsaw. I went straight to warsaw to avoid the risk of missing my flight. I passed the gates and waited for my flight. I received the mail that my flight was anulated because I did not show up in Cracow. I went to LOT information center and they said that I didn't show up in Cracow they anulated my whole flight! hey said that that is they policy and it is my problem. I was already inside the airport they had free places and they proposed me to buy the ticket another time on rates 3 times higher that I paid for. In this company you are the number where they try to squeeze as much money they can. Their customer service is there to tell you that, that is not their problem and they will not make any exceptions. The lady by the LOT information was quite rude without any empathy that even should not serve customers. That is absolutely the worst customer experience I can recall. Give yourself a favour and choose another airline! My reservation is JWG8XL.