AS

Dec 3, 2024

Wrong webpage prices for members

I’ve used 3 times this webpage to book my hotels and the last time I didn’t have a good experience. I booked my last hotel during the black Friday offers and the price that appeared for members when searching the hotels and the price that I was charged were different (almost 100€ different). I repeated the search a couple of times and the other person travelling with me did it too but the result was the same, when loggin ing in our member site the price with the “discount “ would increase. We tried different days before booking it but the same thing happened so I decided to contact the customer service and provide with screenshots to ask why the final price was higher and they didn’t offer a understanding argument. First they said the discount only applied when searching in the uk website, then they said that because the day i searched and the day I booked was different (to which I provided screenshots with the different prices the same day I booked) and after argumenting and proving the screenshots they ended up saying that they couldn’t verified that the filters for the search were the same as the ones I used for the final booking. I am quite disappointed with how they used one excuse after another but they couldn’t give me a proper explanation of why the prices would be different. I would definitely reconsider using this website in the future.