Smart Energy
Read all reviews for Smart Energy →
Still Disappointed!
So, here we are a month on from my first Review on 11 January 23. As requested by Smart Energy in their response on 13 January, I contacted them and identified myself fully. It took a few minutes searching to find that I was a legitimate customer … apparently I was one of five with the same name and my account was “hidden” behind the others. This I found interesting as I’m led to believe that Smart should be monitoring the performance of the solar battery 24/7. I was also informed that the reason for the poor service was that my contact had, unbeknown to the company, been very ill and was no longer in their employ. No record of my documentation as supplied was found nor could access be made to the former employee’s emails. (Are you serious??) I was asked to explain my calculations on the financial loss and to re-supply the documentation. I chose not to resupply the documentation as that had been sent to my initial contact who, it appeared, was still employed. On numerous occasions when questioned, I denied that I wanted financial recompense … only a working solar battery that provided the promised outcomes following installation. In the end, it was agreed that a maintenance inspection would be conducted. To be fair, I was told that this would take time to arrange. However, one month later, this has not occurred and I have received no further communication from the company nor been issued any update/s. I am more than happy to issue a positive update and Review for Smart Energy, but as of the time of writing, for obvious reasons, my original Review of 11 January stands. UPDATE The reply from Smart Energy below was submitted more than a week after phone dialogue between Blaire and myself when he advised he had attempted to contact me “more then twenty times.” During our two phone calls, he was again insulting towards me in his comments and I informed him that i would end the second call and the reasons why. I followed this up with an email questioning why, after apparently trying to contact me by phone so many times, he had not thought to send an SMS or email me using the email address already on hand. I also advised him that any further communication between us would be by email only. The final upshot was that I informed him that I believed it best for us to go our separate ways and agree to disagree on this whole matter. I will not be contacting Blaire again.