Kinetic Estate Agents
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Extremely disappointing service – felt like my home wasn’t even for sale
I had a very poor experience with Kinetic during the 4 months my property was listed with them. Over the entire contract period, we had just one viewing, and no offers, which is incredibly disheartening when you're trying to sell what should be a very marketable home. From the start, things were handled poorly. The photography was subpar, with bad lighting and awkward angles that didn’t do the property justice. The floorplan took far too long to finalise and still contained errors even after multiple attempts to correct it. This caused unnecessary delays in getting the property live, despite initial assurances that it would be up much sooner. Throughout the listing period, the only suggestion I was given on how to improve interest in the property was to reduce the asking price, which is a lazy and generic tactic that requires no effort from the agent and showed no attempt to tailor a strategy for my specific home or situation. No advice was offered on presentation, staging, or any creative marketing ideas. There was an attempt made to offer me extra premium listings on Rightmove and a free virtual tour of the house, but this only came once I gave notice to leave the market with them, which in my opinion was too little too late. The fortnightly update emails were equally uninspiring, usually just a copy and paste of Rightmove stats telling me how poorly the property was performing, followed by a vague “let me know if you have any questions.” The only question I had was why they were asking me for ideas when I was paying them to be the “experts”. In truth, it often didn’t even feel like my house was for sale. The lack of engagement, poor marketing, and absence of strategy made it seem like my listing was simply forgotten about. Other agents in the area clearly managed to generate viewings and offers on comparable properties, Kinetic did not. I gave notice and moved on once my contract ended, and I definitely wouldn't recommend Kinetic based on my experience. Another house down my road which was on with Kinetic has also just left the market without a sale, and from what I saw a similar lack of interest, so I know that I am not alone. Sellers deserve better than a passive approach and generic advice, especially when trusting a professional service to handle something as important as selling a home.