Churchill
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Automated call centre service M-F 9-5 only
Churchill call centre is only open Monday to Friday so issues that arise on a weekend cannot be sorted until the following Monday. The call centre appears to be located in the Indian -Subcontinent - so the accent of many call handlers is difficult for those with mild-moderate hearing difficulties. The Automated call answering system requires then caller to answer a number of security questions which can take up to 5-minutes to complete and annoyingly when put through to a human call handler , you have to go through the same security questions again with them - pointless - taking up to 10 minutes before you get to actually discuss the issue at hand.