Aussie Broadband
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40+ minute wait time to resolve simple issue
40+ minute wait time to speak to someone who can’t help you. Almost 4 hours on the phone to people not knowing wtf they’re talking about, them having to ask someone else what to do every 5 minutes, then saying that I “shouldn’t” have to pay for a technician to come out..wtf do you mean “shouldn’t”? I’m not paying anything! Thank god my neighbour is an electrician. Saved me hundreds. Just having to unscrew the external box (which your customer service did not believe was on the side of my house and almost had me crawling through my ceiling). I’ve just switched to these useless people. Should’ve stayed with my old provider. I WFH 3 days a week and run a business on the side. You’ve cost me time, money, patience and sanity.