Problem with strap sizing
When the watch arrived the strap hadn't been altered to my given wrist measurement. It was huge. I returned it free of charge, on receiving it back it was still too large. I contacted you and was told to return it yet again but I'd have to pay the secure postage even though it hadn't been made the correct size which wasn't my fault. I said I'd have a refund as the starburst dial made it difficult to see where the hands were, when in the sunlight. (I have an eye problem).
However I have now decided to keep it and as I wasn't sure if I needed another 2 links removed or only 1 to save keep returning it and paying postage, I took it to a jewellers and she made sure I had the best fit by removing more links. Cost me £5 instead of keep sending it to and fro until you made it the right size.