customer

customer

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1 out of 5 stars
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RO

Routes Car Rental

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1 out of 5 stars

The staff didn't know anything about…

The staff didn't know anything about online reservations. I was asked to pay an additional fee even though I had already paid in advance. Furthermore, the price was different from the price online. There was no explanation of insurance in advance, and it took an hour and a half before I was finally able to get the car. There was no explanation when I returned the car, and it was closed so I couldn't return it. I don't think I'll use it again.