Celebrity Cruises
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Dreadful
Having had three previous cruises with Celebrity Cruises, they were our ‘go to’ cruise line. Customer service was always top of their agenda. Not anymore. Had a two week cruise on the new Celebrity Edge and we will never cruise with this line again. The ship is was a horrible design. The new balconies with slide windows make the cabin smaller and no feeling of outside space. The staff were either very surly or where too invasive. The food was poor quality, portion controlled and lacked variety. The four dining rooms all serve the same food, but try to be different but aren’t. The speciality restaurants were a rip-off, albeit we only did one. Our friends did three and hoped each time would be better. But never were. Excursions were another absolute rip-off. We made several complaints and although they were acknowledged, they were acknowledged with platitudes. We did have the premium drinks package, so drank champagne all day every day to null the agony. On the whole a complete waste of £10.5k.