UNIQSO
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Cancels orders with no communication
Having to review again because not only has uniqso still not replied to any form of contact, they are now, without communication, simply canceling any order I try to place. They even listed the reason as being my own request, when it is not. Even after I got the shipping / in progress email, it reverted back and they cancelled it. They also appear to be constantly deactivating, but not deleting, my account, again without communication. They are going to extreme lengths to avoid replying to me about anything,including this issue. All I have tried to do is place simple orders and expect support/ communication when required, as they always encourage people to do, but it seems that unless you are a high profile cosplayer, they do not actually mean this. I even tried removing any problem lenses so that we would not HAVE to communicate, but they are still unjustly just canceling my orders. Please Note that I have done nothing wrong. they have just refused to reply to any request for support.They themselves boast on their website that they usually reply within a few hours to a couple days, when this is blatantly untrue, and apparently they will retaliate against you for following up. So be aware that they can and will choose to ban you if you have any problems with your order as opposed to replying to their support form. I was reading back through my communication history and noticed that until 2023, they were very responsive and different in their service overall. Either there has been a change in management, or they feel comfortable enough in their reputation that they no longer feel like they need to treat customers fairly. If anyone from Uniqso actually replied to me and assists me in fixing this issue/ fulfilling my order, I will adjust the review accordingly Edit as of April 23rd: They have definitely either banned or suspended my account. Every time I log in they delete my account again, even though mt info is always still there, even on sweetycons site. They have also blocked me. All of this ovet a simple inquiry, and they have never once sent me any email explaining.