Routes Car Rental
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SLIMY CAR RENTAL COMPANY - DO NOT USE
SLIMY CAR RENTAL COMPANY! DO NOT USE! My wife and I had the worst car rental experience at the Commerce City, CO location. To summarize the issues: * Upon arrival on June 7, 2025 we were forced to wait over two hours in line before being assisted by a customer service representative. * Once at the counter, we were informed that the insurance we already purchased --which covered up to $75,000--was not valid. We were told we would be unable to rent the car unless I purchased additional insurance at the desk, despite already having sufficient coverage. This practice is not only unethical-it is illegal. * Under duress and significant time pressure, we purchased the additional insurance solely because we had no other option and were already two hours behind schedule due to Route's insane delay. Then over 2 weeks after returning the car, we were then charged $166.01 without prior notification or explanation. After spending over an hour on the phone with your customer service, I was told this charge was for a traffic violation--yet I have received no documentation or evidence confirming the nature or timing of this violation, nor any notice before the charge was applied to my account. When I asked to speak with a member of management, they provided me with their customer service email. After repeated attempts to speak to someone verbally, they hung up on me. This entire experience has been unacceptable. We will pursue legal action and will not hesitate to file formal complaints with the Colorado Attorney General's Office, the Better Business Bureau (BBB), and relevant consumer protection agencies.