Paisley Freight
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I have used Paisley Freight twice…
I have used Paisley Freight twice recently. I should not have used them again after the first instance. The first time I used them they did not collect my parcel on the date specified. It was vital that the parcel got to the recipient the following day hence booking a next day delivery service. When I questioned why the parcel had not been collected I was merely told that they could not guarantee collection. Unusual premise for a company that specialises in parcels. I ended up having to request a refund and send the parcel on a same day service from elsewhere which cost a very large amount. If that didn't put me off I decided to give them another chance and send a set of wheels with them. Now, I must firstly say that this is as much my fault. However, I am unhappy with the service. I packed the wheels in pairs instead of individually. I note that they specified they should be packed individually however I did not notice this at the time of booking. The parcels were collected by the courier who said nothing and then they were refused at the depot. I got this email from PF at 5:30pm despite them closing at 5pm. After emailing them they informed me that they will be dropped back off to me today and I will be refunded less £9.99 for the inconvenience. This is a ridiculous price, it is 33% of the original price of the booking. I must say that on the second occasion the customer service was better. I phoned the office on the first instance and was dealt with by someone rude and unhelpful. On this occasion I did not manage to have any charges waived but Carol was generally polite and I direct no complaints towards her. I would recommend anyone wishing to use a courier to use Interparcel instead or someone similar. Paisley Freight specialise in car parts such as wheels, etc but ultimately they are just parcels and can be handled by any courier.