RAC Mobile Mechanics
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Do not use
Do not use! My daughter rang when she was stuck in a live lane On a major motorway roundabout and they cut her off and told her to fill out a form online. They then said it would be 45 minutes for someone to come out, luckily a recovery truck went past and kindly towed her to a safer location as other road users were not paying attention to her hazards. Once in a safer location she updated the rac to where she was and they then changed the arrival time to 2 hours. This wasn't acceptable as she was alone in a city that she didn't know, with a 9 month old baby who she was already late to pick up, once explaining this they sent out a 3rd party to what she thought was tow the vehicle home as she clearly stated to them that it was not drive able and needed towing as the clutch had gone. They sent out a small transit van who turned on the car, put the clutch down and said yes that not drive able, I will tell the rac and they will send someone to tow you home???? The estimated arrival was then 9.20-11.20pm !!!!! She had been waiting since 6pm and the rac was not bothered, 1% battery life, a baby waiting to be collected and alone in a dark car park?? She then managed to get a family member to assist her and take her somewhere safe. 10pm had passed and no update so she rang and was then told between 1.20am-4.20am 😂😂😂. After a phone call with the manager, they then arranged for someone to come within 20 minutes and tow her home. Why could this not have been done in the first place? Under no circumstances was it acceptable to tell her to wait 10 hours for recovery! Disgusting