Leaf Home Water Solutions
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DO NOT PURCHASE THIS SYSTEM IF YOU HAVE HARD WATER, IRON, BAD ODOR OR TASTE
We purchased a home in the country with a well early 2024. A Leaf sales person came to the house and proposed a STO 1.5 high efficiency softener + taste + odor catalytic carbon filtration - total investment $6073.00. I was told this would take care of the hardness, iron, odors and taste. 1st Service call was an error on our part (first time country living and we missed checking the tank for salt), it was added. We keep up on this task now. 2nd Service call we were still having odor and rust deposits, a bad taste as well from straight cold water. Hot water makes this odor worse. We were told we would need to change the anode rod to titanium in the hot water heater to correct this problem, tank will not open so we are in process of replacing the entire tank. Adjustments were made for odor & taste as well as adjusting the cycling of the water more frequently. 3rd Service call - Odor, taste are still not good. Rust deposits in sinks and toilets continue (all on cold water only) dog water bowls and water containers have hard water deposits and rust staining. We had a plumber replace a pressure switch on our well pressure tank and he did a water test for us which showed hardness still above 40 gpg with 3.5 ppm of Iron and verified sulfur in the water. But with the information from sales and her manager this system should be taking care of all of this. During this 3rd service call, water tests were performed but not documented on the 3rd page of the Service sheets. A post water hardness test of 75 which is harder than the original test of 39.5 gpg. Iron was not given on the service call report however original report showed .5 iron ppm and the plumber was showing 3.5 ppm. Again, I was told this system would take care of all of this when purchased. It seems to be increasing instead of getting better. When I asked what to do, the Service Installer/Technician states we could add a pre-filter before their system, which by the way they do not carry or install. THEN, for the final whipped cream on top and to add insult to injury, the Service Installer/Technician states and I quote, " this system is not made for this hard of water." I would like to know why it was even offered as a solution in the first place. It should have been stated outright in the beginning but evidently the all mighty dollar is their only concern as I was told this system is what we needed to take care of the hardness, iron, taste and odor. I will be requesting the system removal and a refund of what we paid for a system that WILL NOT be able to offer us "great-tasting, odor-free, high-quality soft water to our whole home" that will remove the iron as well, per Leaf brochures and sales person. This may be a system for city water, I do not know but am extremely unhappy with Leaf Home Water after 10 months of service and bad water.